Magazine

Agents Step Up for InsurPac

As the legislative year winds down, the cyclical world of politics dictates that the election season will soon escalate into full-swing.

Reclaiming Customer Service—and Reclaiming Personal Lines

A presentation in late 2010 by Robert Hartwig, president of the Insurance Information Institute, included a passage indicating the historic percentage of the personal lines market written through the independent agency system. The graph is rather dismal,

Creating Rapport in Under 30 Seconds

We all know the power of first impressions. How people perceive us during the first few seconds of an encounter has a major influence on whether they will trust us, be attracted to us and our brand. To create a positive first impression, we need to know h

Tough Transitions

Denise Johnson spent years building a book of business at her father’s agency. Then her dad decided to retire and her younger brother Scott joined the firm—and promptly was named president. Any other adult child of an agency owner might have been resentfu

When Change is Not an Option

These days, it seems that the words “business” and “change” go hand-in-hand. From dealing with regulatory changes and economic shifts to responding to new customer demands and emerging technologies, sudden and externally-mandated changes affect organizati

Federal Flood Insurance Program Faces Uncertainty Again

Last September, President Barack Obama signed a one-year extension of the National Flood Insurance Program (NFIP) into law. That year-long extension is set to expire at the end of this month—Sept. 30, 2011—unless Congress acts on a long-term reform bill o

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