Viewpoints

Here’s why industry designations, independent continuing education (CE) and industry skill training all play an important role in your education journey.

“Many business owners are experts in their industries but may not fully recognize the risks associated with running and growing a business,” says independent agent Mabelyn Lopez.

To support the continued growth of the insurance industry, fostering collaboration across generations is essential and offers significant benefits for all involved.

“People are often signing policies they do not fully understand or avoiding coverage because no one explained it properly—that creates a major gap in protection and trust,” says independent agent Belma Medeiros. “When you take the time to explain coverage, clients begin to see it as protection for their family, assets and future.”

Here are four takeaways about where artificial intelligence (AI) stands in the independent agency channel, and what agents need to do next.

Miles Lee, the winner of the 2025 Young Agent Of The Year Award, reflects on making an impact.

Jackson Rollo did not grow up dreaming of insurance. But like many second-generation leaders, once he found his way into the business, he stayed because of the relationships, responsibility and real impact independent agents can have in their communities.

Cassie Masone is the vice president of Selective Insurance Company of America’s flood insurance operation. She has been in this role for over 14 years and is responsible for the flood line of business, including underwriting, claims, customer support and external sales.

“Once I realized the magnitude of the opportunity I had to carry on the legacy, to carry on that opportunity of helping generations of families and businesses, it became more than just a job for me,” says Robert Strachan.

The transition to a single brand is designed to strengthen the company’s ability to serve and invest in independent agents for the long term.