“People are often signing policies they do not fully understand or avoiding coverage because no one explained it properly—that creates a major gap in protection and trust,” says independent agent Belma Medeiros. “When you take the time to explain coverage, clients begin to see it as protection for their family, assets and future.”
Here are four takeaways about where artificial intelligence (AI) stands in the independent agency channel, and what agents need to do next.
Rushang Shah is the chief marketing officer and a board member at HawkSoft. For the past decade, he’s been transforming a 30-year-old insurance software company into a brand that customers evangelize
Miles Lee, the winner of the 2025 Young Agent Of The Year Award, reflects on making an impact.
Avery Moore is the owner of ECI Insurance and serves on the Big “I” national Young Agents Committee and in leadership roles at the state and local levels.
Jackson Rollo did not grow up dreaming of insurance. But like many second-generation leaders, once he found his way into the business, he stayed because of the relationships, responsibility and real impact independent agents can have in their communities.
Cassie Masone is the vice president of Selective Insurance Company of America’s flood insurance operation. She has been in this role for over 14 years and is responsible for the flood line of business, including underwriting, claims, customer support and external sales.
“Once I realized the magnitude of the opportunity I had to carry on the legacy, to carry on that opportunity of helping generations of families and businesses, it became more than just a job for me,” says Robert Strachan.
The transition to a single brand is designed to strengthen the company’s ability to serve and invest in independent agents for the long term.
If a teacher’s dog bit a child on school property, would the teacher’s personal liability policy respond or would it be excluded? And would the school be liable?
