Independent Agent magazine examined key findings from the 2026 Agency Universe Study, introduced Greg Sandrock as the new Big “I” chair and explored how consumers are embracing AI while still valuing the human touch.
On this episode of Agency Nation Radio, we meet Todd Dailey, president and COO of Insurance Management Group in in Indianapolis, Indiana.
Illinois’ Greg Sandrock leads the national association for 2026-27 term.
When insuring data centers, agents need to address the risks tied to both the physical facility and the technology systems, as exposures often extend across both cyber and technology errors & omissions coverage.
Agents place high value on carriers that interact with them as a partner rather than a vendor, with 48% of agent-carrier relationships meeting the partner criteria.
Without clear, documented standard operating procedures (SOPs), discrepancies can hold an agency back in an era where nimbleness and scalability matter more than ever.
The story of InsurBanc is, in many ways, the story of the independent agent channel over the last quarter century—ready to evolve and adapt for whatever comes next.
Independent agencies are targeting growth while reshaping operations to better serve clients, according to the biennial study.
Building trust is less about the technology than the policies, training and oversight behind it.
Todd Dailey’s approach to technology follows a simple hierarchy: people, process, then technology.
