Agents Using AI Save 4 Hours a Week, Says Liberty Mutual Study
Almost 2 in 3 independent insurance agents used AI on the job at least a few times in the past year, making agency governance all the more crucial.
Agency Operations
Big ‘I’ and Reagan Consulting Release 2026 Best Practices Study Update
Best Practices agencies continue to deliver excellent profitability above pre-pandemic historical averages, even as organic growth slowed due to a softening property & casualty market.
Family and Leadership with Doris Zampella
On this episode of Agency Nation Radio, mother-daughter team Doris Zampella and Jacquelyn Zampella discuss perpetuation while staying grounded in the agency’s values.
Why Forgiveness Is a Leadership Superpower
In a workplace where people believe mistakes won’t be forgiven, they get defensive, hide errors and play it safe.
Declaration of Independents: Doris Zampella
Relationships have always been at the heart of Doris Zampella’s approach to insurance. As president of EAB Insurance Group, she has built her agency around personalized service and community ties.
What the Heroics Tax Is Costing Your Agency
The heroics tax is the compounding cost an organization pays when it relies on individual effort to compensate for broken or absent systems. Here’s how to stop paying it.
3 Ways to Move AI from Pilot Mode to Performance
Applying artificial intelligence (AI) to isolated tasks makes it difficult to scale into meaningful growth. Here are three ways to take a more disciplined approach.
The Hanover CEO to Retire, COO Named CEO-Elect
John “Jack” C. Roche retires after a distinguished 40-year career in the insurance industry.
Agency Nation Meets: Avery Moore
Avery Moore is the owner of ECI Insurance and serves on the Big “I” national Young Agents Committee and in leadership roles at the state and local levels.
How to Close the Gap When Growing Your Business Turns into Survival Mode
The gap between agency size and operational maturity is often where owners get stuck.
