Agency Operations

After a fire destroyed a golf course’s maintenance building, the carrier refused to cover the extra expense to convert another building into a maintenance building.

A prospect has a pollution policy in place but doesn’t know if it’s necessary. Its current general liability policy excludes products-completed operations coverage.

Everyone gets jazzed about customer branding. But it really begins with the brand inside your four walls: your culture.

On this episode of Agency Nation Radio, we chat with Jill Roth, executive vice president at Ahart, Frinzi & Smith in Alexandria, Virginia.

Roth, executive vice president at Ahart, Frinzi & Smith, started her career on Capitol Hill. Born and raised a Jersey girl, Roth graduated from George Mason University with a major in political science and international affairs.

Angela Ripley, president of VW Brown Insurance in Columbia, Maryland, brings two decades of agency leadership, eight acquisitions and a passion for mentorship and inclusion to the role of Big “I” chair.

The leaders who excel in the age of artificial intelligence (AI) will be those who lean harder into the human touch when it matters most.

Here are the answers to some commonly asked questions that may guide you in deciding if an agency alliance is right for your independent insurance agency.

Does your agency staff feel safe to admit mistakes before they become an errors & omissions claim? One of the worst E&O nightmares is someone hiding agency mail to avoid facing their mistakes.