Agency Operations

Agents place high value on carriers that interact with them as a partner rather than a vendor, with 48% of agent-carrier relationships meeting the partner criteria.

The biennial study reveals revenue growth, technology adoption and a focus on customer service.

Best Practices agencies continue to deliver excellent profitability above pre-pandemic historical averages, even as organic growth slowed due to a softening property & casualty market.

The study tracks agent sentiment across multiple categories, including ease of doing business, communication practices and claims handling.

Best Practices agencies continue excellent organic growth and profitability, according to the 2025 Best Practices Study by the Big “I” and Reagan Consulting.

The study looks at the independent agency ecosystem as it gains distance from the pandemic and navigates the obstacles presented by the hard market.