Agency Operations

Artificial intelligence (AI) isn’t delivering features, it’s delivering work. Someone has to manage that work.

An insured is listed as a covered individual on the drive other car endorsement of a business auto policy. He rented a vehicle personally and was involved in an accident. The carrier is denying the claim.

Many agents are not leaving because they lack earning potential. They are leaving because the day-to-day experience of doing their job has become unnecessarily difficult.

On this episode of Agency Nation Radio, mother-daughter team Doris Zampella and Jacquelyn Zampella discuss perpetuation while staying grounded in the agency’s values.

In a workplace where people believe mistakes won’t be forgiven, they get defensive, hide errors and play it safe.

Relationships have always been at the heart of Doris Zampella’s approach to insurance. As president of EAB Insurance Group, she has built her agency around personalized service and community ties.

Can a claimant in a commercial auto claim require the insured to pay for gas and time spent to drive his damaged auto to a body shop for an estimate?

The heroics tax is the compounding cost an organization pays when it relies on individual effort to compensate for broken or absent systems. Here’s how to stop paying it.