Agency Operations

What the Heroics Tax Is Costing Your Agency

The heroics tax is the compounding cost an organization pays when it relies on individual effort to compensate for broken or absent systems. Here’s how to stop paying it.

Ending a Client Relationship Without E&O Exposure

When ending a client relationship, agencies should focus on risk management, agency protection and maintaining coverage continuity during the transition.

Relationship difficulties. Hand cancellation agreement. Concept business vectorillustration.

The True Cost of Deferred Roof Maintenance

What can begin as a relatively small issue on a roof can rapidly escalate into a costly property loss and prolonged business interruption for property owners.

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