Putting People and Process Before Technology with Todd Dailey
On this episode of Agency Nation Radio, we meet Todd Dailey, president and COO of Insurance Management Group in Indianapolis, Indiana.
Agency Operations
Why SOPs are the Foundation for Smarter, Safer and More Scalable Operations
Without clear, documented standard operating procedures (SOPs), discrepancies can hold an agency back in an era where nimbleness and scalability matter more than ever.
4 Ways to Make Sure Your Agency Can Trust Your AI Tools
Building trust is less about the technology than the policies, training and oversight behind it.
Why Project Managers and Change Managers Need to Stop Running on Separate Tracks
The system goes live and the project is declared a success. But then, six months later, someone asks: Is anyone actually using it?
Servant Leadership in Insurance with Kenneth Harper Jr.
On this episode of Agency Nation Radio, hear how Harper’s commitment to servant leadership has shaped his path in both the insurance industry and the political arena. Harper’s commitment to servant leadership has shaped his path in both the insurance industry and the political arena. That same commitment led him to attend the inaugural Insurance Campaign…
Leadership Development: From Individual Growth to Agency Success
On this episode of Agency Nation Radio, Jamie Behymer, Big “I” director of diversity, inclusion and young agents, chats with Jenn Urso, founder of The Leadership Project, on leadership development.
How High-Performing Agencies Keep Their Best Agents
Many agents are not leaving because they lack earning potential. They are leaving because the day-to-day experience of doing their job has become unnecessarily difficult.
Family and Leadership with Doris Zampella
On this episode of Agency Nation Radio, mother-daughter team Doris Zampella and Jacquelyn Zampella discuss perpetuation while staying grounded in the agency’s values.
Why Forgiveness Is a Leadership Superpower
In a workplace where people believe mistakes won’t be forgiven, they get defensive, hide errors and play it safe.
What the Heroics Tax Is Costing Your Agency
The heroics tax is the compounding cost an organization pays when it relies on individual effort to compensate for broken or absent systems. Here’s how to stop paying it.
