Agency Operations

The increase in cyberattacks presents an opportunity for proactive agents to help mitigate the potential cyber threat to their clients.

Jana Foster, chair of the Big “I” national Young Agents Committee, sits down with Karen Bailo, commercial lines president at Progressive, to talk organizational culture, inclusion, and the importance of communication and supporting the personal developmen

Adopting the latest innovation goes hand in hand with big changes—and that can be difficult.

Things such as how you care for your customers, empower your staff and celebrate your wins make a world of difference during crisis moments.

While there’s a strong business case for a diverse workforce, employers must focus on creating an inclusive culture to make a long-term impact.

A passion for excellence, integrity, resourcefulness and commitment to the community are the core values that have been driving Oswald for 125 years.

To grow your business and fill talent holes, you need to consider who will make your organization stronger before you invest in hiring and training. Use the ATM method to make sure a candidate is the right fit.

Not every agency can hire a winning trial lawyer with E&O experience as in-house counsel. Take these more feasible steps to prevent future E&O claims.

Did you know that 80% of sales require five follow-up calls after the meeting, but 44% of salespeople give up after one follow-up? Leveraging a sales automation tool is critical for agencies in building a book of business and driving sales from prospect t

In today’s competitive business climate, we tend to be laser-focused on better results, better products and a better experience. But when was the last time you paused to track the strength of your agency’s culture—and connect it to your bottom line?