Agency Operations

Without clear, documented standard operating procedures (SOPs), discrepancies can hold an agency back in an era where nimbleness and scalability matter more than ever.

The story of InsurBanc is, in many ways, the story of the independent agent channel over the last quarter century—ready to evolve and adapt for whatever comes next.

Todd Dailey’s approach to technology follows a simple hierarchy: people, process, then technology.

The system goes live and the project is declared a success. But then, six months later, someone asks: Is anyone actually using it?

On this episode of Agency Nation Radio, hear how Harper’s commitment to servant leadership has shaped his path in both the insurance industry and the political arena. Harper’s commitment to servant leadership has shaped his path in both the insurance industry and the political arena. That same commitment led him to attend the inaugural Insurance Campaign…

Prior to his installation as Big “I” chair, Greg Sandrock discusses building on an already thriving young agent community and the challenges and opportunities for independent agents when embracing technology.

On this episode of Agency Nation Radio, Jamie Behymer, Big “I” director of diversity, inclusion and young agents, chats with Jenn Urso, founder of The Leadership Project, on leadership development.