Agency Operations

Many agents are not leaving because they lack earning potential. They are leaving because the day-to-day experience of doing their job has become unnecessarily difficult.

On this episode of Agency Nation Radio, mother-daughter team Doris Zampella and Jacquelyn Zampella discuss perpetuation while staying grounded in the agency’s values.

In a workplace where people believe mistakes won’t be forgiven, they get defensive, hide errors and play it safe.

The heroics tax is the compounding cost an organization pays when it relies on individual effort to compensate for broken or absent systems. Here’s how to stop paying it.

On this episode of Agency Nation Radio, we meet Jackson Rollo, president of Rollo Insurance in College Station, Texas.

For agencies navigating growth, modernization, acquisitions, staffing changes or evolving client expectations, one of the most important shifts is for leadership to look beyond outcomes and to become more curious about the systems that create them.

Without a framework to guide decision-making, escalation and accountability, even the most promising AI initiatives risk stalling—or worse, creating hidden exposure.

With over 25 years in integrated marketing and StoryBrand certification, Julie Furst cares deeply about continuous learning across every aspect of life and people, and about supporting the businesses she truly believes in.

Language breakdowns among independent agents tend to occur when there is inconsistency in how language is applied internally and externally.

On this episode of Agency Nation Radio, we meet Marissa Winkelman, managing partner of Webb + Winkelman in Grove, Oklahoma.  Winkelman entered the insurance industry in 2012 as a receptionist at Webb Insurance and quickly realized the role wasn’t the right fit. After transitioning to a back-office position, she focused on learning the business and working her way up.   By 2023, Winkelman became a…