JD Power and Big ‘I’ Release the 2026 Independent Agent Satisfaction Study
Agents place high value on carriers that interact with them as a partner rather than a vendor, with 48% of agent-carrier relationships meeting the partner criteria.
Agency Operations
Evolving Channel: Key Findings From the 2026 Agency Universe Study
Independent agencies are targeting growth while reshaping operations to better serve clients, according to the biennial study.
Big ‘I’ and Reagan Consulting Release 2026 Best Practices Study Update
Best Practices agencies continue to deliver excellent profitability above pre-pandemic historical averages, even as organic growth slowed due to a softening property & casualty market.
Presenting the Best Picture of a Commercial Client’s Risk
With commercial lines competition intensifying, the onus is on independent agents to present the best picture of a client’s risk.
What Agents Should Look For When Partnering With MGAs on New Insurance Programs
For agents, the right managing general agent (MGA) partnership means access to markets and products that may not be found elsewhere.
How to Close the Gap When Growing Your Business Turns into Survival Mode
The gap between agency size and operational maturity is often where owners get stuck.
7 Trends Transforming Personal Lines
How are shifting trends impacting independent agents’ personal lines strategies? And what do clients want from their insurance relationships? Here are seven trends for the future of personal lines insurance.
Declaration of Independents: Will Canterbury
Will Canterbury is an entrepreneur in the truest sense. From running a lawn care business to pursuing a music career to selling furniture, Canterbury has done it all.
7 Unwritten Rules for Running an Independent Insurance Agency
Every agency has its own “unwritten rules”: those lessons, bits of wisdom or do’s and don’ts that may not show up in trainings or be written down anywhere but make all the difference in running a successful business
Meet 7 Best Practices Agencies
Independent Agent magazine speaks with an agent from each revenue category about their experiences with the Best Practices Study and how their business operates.
