Insurify, an online insurance comparison platform, released a ChatGPT app that allows users to browse, research and compare auto insurance directly through the artificial intelligence (AI) platform’s new app library.
The study tracks agent sentiment across multiple categories, including ease of doing business, communication practices and claims handling.
The endorsement extends coverage to legal actions involving consumer protection statutes, even when claims are not tied to other perils—a risk often excluded by traditional media liability policies.
Small commercial customers are more likely than ever to consider moving their business to another insurer at renewal, according to J.D. Power.
Inaccurate coding can be a costly mistake. Here are the workers comp class codes that are most frequently reclassified by The National Council on Compensation Insurance (NCCI) and what to use instead.
More than one-third of U.S. personal auto insurance customers are dissatisfied with their insurance and those with higher overall lifetime value profiles are most likely to leave, according to J.D. Power.
“It’s all about embracing artificial intelligence (AI),” says young agent Audriana Misic. “Not to replace people but to make what we do more efficient and effective.”
With the changing landscape in the personal lines market due to the hard market, personal lines agents may be thinking about diversifying their revenue.
A record 6.8% of all home insurance customers are actively shopping for new policies in 2024, yet only 2.2% of homeowners switched policies as a result.
The panel emphasize the need for clear expectations and deadlines to maintain effective communication with underwriters in a digital working environment.
