Top 5 Most-Read Articles in Independent Agent in September
Agents read the 2026 Agency Universe Study’s key findings, met Greg Sandrock ahead of his installation and explored how consumers still value the human touch.
Agency Operations
Putting People and Process Before Technology with Todd Dailey
On this episode of Agency Nation Radio, we meet Todd Dailey, president and COO of Insurance Management Group in Indianapolis, Indiana.
Why SOPs are the Foundation for Smarter, Safer and More Scalable Operations
Without clear, documented standard operating procedures (SOPs), discrepancies can hold an agency back in an era where nimbleness and scalability matter more than ever.
Evolving Channel: Key Findings From the 2026 Agency Universe Study
Independent agencies are targeting growth while reshaping operations to better serve clients, according to the biennial study.
4 Ways to Make Sure Your Agency Can Trust Your AI Tools
Building trust is less about the technology than the policies, training and oversight behind it.
Declaration of Independents: Todd Dailey
Todd Dailey’s approach to technology follows a simple hierarchy: people, process, then technology.
Make Cyber Insurance Part of Every Commercial Conversation
Independent agents should make cyber insurance a standard part of every small commercial quote, not just a coverage discussed when clients ask about it.
Big ‘I’ and Future One Release 2026 Agency Universe Study
The biennial study reveals revenue growth, technology adoption and a focus on customer service.
Why Project Managers and Change Managers Need to Stop Running on Separate Tracks
The system goes live and the project is declared a success. But then, six months later, someone asks: Is anyone actually using it?
5 Ways Insurance Agencies Can Reduce AI-Driven E&O Exposures
While the advantages of artificial intelligence (AI) can be significant, these benefits come with risks. Here are five ways to manage your agency’s exposure.
