Top 5 Most-Read Articles in Independent Agent in September
Agents read the 2026 Agency Universe Study’s key findings, met Greg Sandrock ahead of his installation and explored how consumers still value the human touch.
Agency Operations
JD Power and Big ‘I’ Release the 2026 Independent Agent Satisfaction Study
Agents place high value on carriers that interact with them as a partner rather than a vendor, with 48% of agent-carrier relationships meeting the partner criteria.
Evolving Channel: Key Findings From the 2026 Agency Universe Study
Independent agencies are targeting growth while reshaping operations to better serve clients, according to the biennial study.
Declaration of Independents: Todd Dailey
Todd Dailey’s approach to technology follows a simple hierarchy: people, process, then technology.
Make Cyber Insurance Part of Every Commercial Conversation
Independent agents should make cyber insurance a standard part of every small commercial quote, not just a coverage discussed when clients ask about it.
Big ‘I’ and Future One Release 2026 Agency Universe Study
The biennial study reveals revenue growth, technology adoption and a focus on customer service.
Practical Advice for Performing a Book Roll
Moving a book of business can protect client relationships, strengthen carrier partnerships and improve agency profitability. However, that can only be achieved when the strategy is clear and the execution is disciplined.
Big ‘I’ and Reagan Consulting Release 2026 Best Practices Study Update
Best Practices agencies continue to deliver excellent profitability above pre-pandemic historical averages, even as organic growth slowed due to a softening property & casualty market.
Declaration of Independents: Doris Zampella
Relationships have always been at the heart of Doris Zampella’s approach to insurance. As president of EAB Insurance Group, she has built her agency around personalized service and community ties.
What AI Can’t Replace in the Independent Agency Model
Judgment, advocacy and trust remain at the core of the agent’s value.
