Branding Begins in the Culture From Within Your Own Four Walls
Everyone gets jazzed about customer branding. But it really begins with the brand inside your four walls: your culture.
Agency Operations
The Human Side of Leadership in the Age of AI
The leaders who excel in the age of artificial intelligence (AI) will be those who lean harder into the human touch when it matters most.
Should You Join an Independent Agency Alliance?
Here are the answers to some commonly asked questions that may guide you in deciding if an agency alliance is right for your independent insurance agency.
QBE Introduces Media Liability Endorsement
The endorsement extends coverage to legal actions involving consumer protection statutes, even when claims are not tied to other perils—a risk often excluded by traditional media liability policies.
Communication Key to Retaining Small Commercial Accounts as Premiums Rise
Small commercial customers are more likely than ever to consider moving their business to another insurer at renewal, according to J.D. Power.
Reimbursement for Evacuation Costs: Help Clients Understand This Coverage
With ongoing wildfires in the West and an above-average Atlantic hurricane season predicted, it’s essential for independent insurance agents to educate clients on how their policies can cover evacuation-related expenses.
Big ‘I’ and Reagan Consulting Release 2025 Best Practices Study
Best Practices agencies continue excellent organic growth and profitability, according to the 2025 Best Practices Study by the Big “I” and Reagan Consulting.
5 Agency Growth Strategies for Uncertain Times
Just because the economy is unpredictable doesn’t mean it’s time to pull up the drawbridge and hide. Making smart moves to drive growth, both organic and inorganic, can keep a business thriving.
How Independent Insurance Agents Are Making Communities More Resilient
One thing is clear when it comes to catastrophes: Business as usual is no longer an option. Agents are in a prime position to become vocal leaders shaping resilience strategy on a community level.
Communicate Risk Exposures to Middle-Market Clients
By using clear language, tailored messaging, data-backed insights and relatable examples, insurance agencies can guide their clients to strategic protection.
