Agents Using AI Save 4 Hours a Week, Says Liberty Mutual Study
Almost 2 in 3 independent insurance agents used AI on the job at least a few times in the past year, making agency governance all the more crucial.
Agency Operations
Why AI Belongs on Your Org Chart, Not in Your Tech Stack
Artificial intelligence (AI) isn’t delivering features, it’s delivering work. Someone has to manage that work.
Drive Other Car BAP Endorsement: Coverage for Named Insured vs. Listed Individual
An insured is listed as a covered individual on the drive other car endorsement of a business auto policy. He rented a vehicle personally and was involved in an accident. The carrier is denying the claim.
Big ‘I’ and Reagan Consulting Release 2026 Best Practices Study Update
Best Practices agencies continue to deliver excellent profitability above pre-pandemic historical averages, even as organic growth slowed due to a softening property & casualty market.
How High-Performing Agencies Keep Their Best Agents
Many agents are not leaving because they lack earning potential. They are leaving because the day-to-day experience of doing their job has become unnecessarily difficult.
Family and Leadership with Doris Zampella
On this episode of Agency Nation Radio, mother-daughter team Doris Zampella and Jacquelyn Zampella discuss perpetuation while staying grounded in the agency’s values.
Why Forgiveness Is a Leadership Superpower
In a workplace where people believe mistakes won’t be forgiven, they get defensive, hide errors and play it safe.
Declaration of Independents: Doris Zampella
Relationships have always been at the heart of Doris Zampella’s approach to insurance. As president of EAB Insurance Group, she has built her agency around personalized service and community ties.
Can a Commercial Auto Claimant Require the Insured to Pay for Gas and Time?
Can a claimant in a commercial auto claim require the insured to pay for gas and time spent to drive his damaged auto to a body shop for an estimate?
Insurance Agency M&A Slows as Buyers Become More Selective
Agency mergers & acquisitions activity was down 15% in the first half of 2026, signaling a more disciplined environment. However, appetite for high-quality acquisitions remains high.
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