Agency Operations

Agents who are considering taking the leap into agency ownership—or those who are already agency owners and are looking to up their game—should cultivate an entrepreneurial mindset.

With the changing landscape in the personal lines market due to the hard market, personal lines agents may be thinking about diversifying their revenue.

Gonyo has worked every role in an independent agency—from working the front desk to producing—before starting her own agency at 32 years old with “minimal money in a tiny little office,” she says. Today, Blue Line Insurance has four branches and 15 employees, 14 of whom are women.

How should an agency prepare for an agency management system (AMS) being down for an extended period of time, such as after a catastrophe or cyberattack?

Seventy-three percent of independent insurance agencies saw an increase in their agency errors & omissions renewal premium in 2024.

A thriving team can be the key to a smooth and successful transition during an acquisition, engaging with new leadership and contributing to the long-term success of the business.

Avoiding a decision can feel like maintaining the status quo. In reality, standing still might mean falling behind, losing a competitive edge or missing new opportunities.

A desire to keep her family’s fourth-generation agency family-owned drew Megan Carroll into the business. 2/12/2025 5:00:00 AM

As the co-founder of Project 55, a nonprofit launched in January, Brenden Corr is committed to reshaping how mental health is addressed in workplaces.

When Beth DeLaForest, president and owner of Aspire Insurance Group in Hudson, Wisconsin, launched the agency in 2014, she knew she had the chance to set an intentional culture—one that was different from those she’d previously experienced. DeLaForest’s insurance journey started when she moved out at 18 and needed to pay rent while in college…