Agency Operations

For agencies navigating growth, modernization, acquisitions, staffing changes or evolving client expectations, one of the most important shifts is for leadership to look beyond outcomes and to become more curious about the systems that create them.

On this episode of Agency Nation Radio, we meet Robert Strachan, President of Strachan Novak Insurance in Twinsburg, Ohio. 

Whether out of fear or the false belief that there’s always more time, most agency owners make the same three mistakes in succession planning.

Is the accidental damaging of the electrical line faulty workmanship or ordinary negligence? Who is liable?

The lifting of the ban on PFAS incineration expands disposal options for military and industrial waste, but it also lengthens the liability chain and adds new layers of complexity for agents and their clients.

While some recent trends have influenced the mergers & acquisitions marketplace, it certainly hasn’t been interrupted.

Without a framework to guide decision-making, escalation and accountability, even the most promising AI initiatives risk stalling—or worse, creating hidden exposure.