Agency Operations

ACV or RC for CGL Property Damage Claims?

A contractor with an ISO commercial general liability policy experienced a property damage claim. The carrier says it owes the actual cash value (ACV) for repairs but the agent believes the carrier owes the full cost to repair.

Roof Claim Costs Increased 30% from 2022 to 2024

Roof repair and replacement cost value totaled nearly $31 billion in 2024, according to a report from Verisk.

Row of modern roofs on two seperate houses one white and blue with orange roof tiles and double gable with visible chimney. In blue sky background with no clouds in midday sun in neighborhood.

How Often Should AMS Data Backups Occur?

How should an agency prepare for an agency management system (AMS) being down for an extended period of time, such as after a catastrophe or cyberattack?