Should an Agency Record Phone Calls With Insureds?
What is the current best practice for storing those recordings in an agency management system (AMS)?
Agency Operations
Can Carriers Tell If a Client Had a Policy Canceled for Nonpayment?
If a client’s policy is canceled for nonpayment—whether intentional or not—would it impact that client’s ability to get another policy?
Should a Disclaimer Be Added to an AOR Letter?
An agency is considering adding language to its agent of record (AOR) letter advising that the agency is not responsible for any deficiencies that exist in the coverage until it has a reasonable chance to review the coverages.
Should Agencies Keep Both Paper and Electronic Copies of Files?
How does keeping two sets of files impact errors & omissions exposure?
Can a Dissolved Business Still Insure Vehicles on a BAP?
The insured does not want to cancel the business auto policy nor transfer the vehicles to his personal name and personal auto policy. Could the carrier deny coverage if a claim occurred?
Additional Insureds on a COI: Is the Word ‘Blanket’ Misleading?
What is the proper wording to reflect additional insureds on certificates of insurance (COIs)?
Can an Agency Non-Renew a Nightmare Customer?
A client has been very belligerent to agency staff throughout the years yet still stays with the agency. If the agency gives a 60-day notice, can it non-renew this client?
How Often Should an Agent Reoffer Declined Coverage?
If a customer declines coverage, how long does their declination stand for?
Should Your Agency Rely on a Carrier Portal to Access a Policy?
What is an agency’s responsibility or best practice regarding maintaining an electronic copy of the full policy document in their agency management system?
What Can an Unlicensed Employee Discuss with Clients?
What are the restrictions an unlicensed employee has when talking with an insured? Is coverage the only thing they cannot discuss?
