Viewpoints

Here are four takeaways about where artificial intelligence (AI) stands in the independent agency channel, and what agents need to do next.

As organizations move beyond experimentation, AI is beginning to reshape the underlying workflows that power insurance operations. The shift is less about adding another tool to the stack and more about fundamentally rewiring how work gets done across the industry.

Rob Bourne is the senior vice president and general manager of EZLynx, bringing strategic insight and proven expertise in scaling innovative technology solutions.

Colby Tunick is the founder and CEO of ReFocus, which is building the driverless car of insurance servicing.

Bobbie Collies is the chief insurance officer at Coterie Insurance and a passionate servant leader who loves to help drive strategy and execution.

Fribourg’s experience working in a cybersecurity distributor startup firm led to the creation of BlueZone Cyber Solutions, which combines expertise in both insurance and cybersecurity.

Karnina Szymanski leads all aspects of customer experience for Bold Penguin. Her personal and professional mission is to elevate the next generation of leaders within the insurance industry.

As the chief solutions officer of Kite Technology Group, Jason Gobbel is an expert at one thing: helping small to midsized businesses take advantage of technology.

Despite being unimpressed by the software on offer when he first joined the independent agency channel, Ryan has relished the opportunity to constantly innovate and improve agency technology and processes.

Blackwell is responsible for Applied Systems’ strategic growth business units, including Ivans, EZLynx and Applied Pay, as well as Applied’s corporate financial functions.