Magazine

Which does your agency implement: in-house or outsourced customer service? Two independent agents debate which is more effective.

As new risks continue to emerge at a dizzying pace, new insurance products are cropping up constantly. And even a veteran insurance agent can run into trouble placing these new coverages.

Incorrect or missing auto insurance application information costs insurers the equivalent of 10-15% of direct written premium each year. Why the decline in application integrity?

Countless companies struggle to execute their overarching business strategy because their sales force is reluctant to align performance with it.

When Hobson Insurance founder Dale Longfellow noticed local sporting goods stores had trouble getting insurance, he joined forces with a buying group that enabled independent stores to buy merchandise together in order to compete with big-box names.

Independent agent Mike Beaulieu says his restaurant experience makes his hospitality clients more comfortable working with him—”it’s not someone just blowing smoke.”

In the wake of the 2008 recession, collections are no longer just hobbies—they’re valuable assets. Are you certain your classic car clients have coverage that will protect their vehicles to their full market value?

For independent agent Ryan Sussman, the classic car market offers a client stable of “relationship people” who appreciate the value of the personal touch.

Due to clogged drains, rain gets in through a vehicle’s closed sunroof, damaging the interior. Can the carrier deny the claim based on wear and tear?

At the time of a loss, which state determines UM/UIM coverage limits? And who is subject to UM/UIM policy exclusions?