Magazine

Developing deeper, more authentic connections with interviewees means being more relaxed and open to new perspectives that may differ from your own.

Did you know that 85% of Gen Xers and 67% of baby boomers own a smartphone? Mobile is no longer a generational trend—it’s an established human preference, regardless of age or location.

Taylie Carlson built a whole other career in hospitality before she joined the family business in 2016—a rare history for a fourth-generation independent agent.

An agent insures a small general contractor that is considering performing work for a large local school system. The school is requesting that a clause be added to the certificate of insurance.

The endorsement protects an insured’s building and contents, including business property in a basement, while also providing coverage for business interruption/extra expense and costs associated with moving property to safety or removing debris.

By: Volume 115, No. 11

The modern sales process isn’t about the salesperson at all. It’s about the customer. Four sales gurus explain what professional sales looks like today—and where it’s going tomorrow.

Focus on your customers—or someone else will.

Should sales and CSR roles be more blended? Two independent agents debate the issue.

Selling and servicing insurance is not like selling and servicing other products. Here are five ways to avoid errors & omissions claims through smart sales practices.