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3 Insurance Cuss Words to Avoid https://www.iamagazine.com/viewpoints/3-insurance-cuss-words-to-avoid3 Insurance Cuss Words to Avoid Certain terms and phrases within the insurance industry are misused, leading clients to believe they are getting something they are not.9/2/2020 12:00:00 PMAgency Operations & Best PracticesAgency Operations & Best PracticesViewpointsChris Boggs
4 Ways to Defuse Stressful Situations with Clientshttps://www.iamagazine.com/strategies/4-ways-to-defuse-stressful-situations-with-clients4 Ways to Defuse Stressful Situations with ClientsHandling challenging client conversations comes with the territory when working as a customer service agent. Here are four strategies to create a better experience. 9/3/2020 12:00:00 PMAgency Operations & Best PracticesAgency Operations & Best PracticesStrategiesOlivia Schmitt
Navigating Inclusive Leadership During Times of Crisis https://www.iamagazine.com/strategies/navigating-inclusive-leadership-during-times-of-crisisNavigating Inclusive Leadership During Times of Crisis At this time of heightened awareness of racial injustices, here are 5 action steps you can take to be a more inclusive leader within your agency and community at large. 6/5/2020 12:31:00 AMAgency Operations & Best PracticesRecruiting, Hiring & Training Agency Operations & Best PracticesStrategiesWhitnee Dillard
3 Ways Agents Can Help Clients Return to Workhttps://www.iamagazine.com/strategies/3-ways-agents-can-help-clients-return-to-work-in-the-coronavirus-era3 Ways Agents Can Help Clients Return to WorkAs businesses begin to reopen and employees return to work, here are three ways agents can help clients.6/23/2020 11:01:47 PMAgency Operations & Best PracticesAgency Operations & Best PracticesStrategiesScott Carroll
Prepare Your Agency for Changehttps://www.iamagazine.com/strategies/prepare-your-agency-for-changePrepare Your Agency for ChangeMake sure your agency is ready for growth during these uncertain times with these helpful tips. 7/13/2020 5:01:47 PMSponsored ContentSponsored Content Sales & Marketing Agency Operations & Best PracticesStrategies
A Beginner's Guide to Working from Homehttps://www.iamagazine.com/strategies/a-survival-guide-for-work-from-home-newbiesA Beginner's Guide to Working from HomeIf you're used to working in an office environment full time, the change to working from home in response to the coronavirus can leave you discombobulated. Here are three hints to get you started on the right foot. 4/1/2020 6:21:57 PMAgency Operations & Best PracticesAgency Operations & Best PracticesStrategiesSusan Toussaint