News

Clients place significant value on the human expertise offered by their independent insurance agent and have mixed feelings about their agent’s artificial intelligence (AI) use.

December looked at the 2025 Atlantic hurricane season, the impact of claims management on customer experience, state requirements for paid leave and time off. Plus, state regulations on artificial intelligence (AI) as well as a review of 2025’s top stories.

President Donald Trump issued an executive order that seeks to restrict states’ ability to regulate artificial intelligence (AI).

Liberty Mutual awarded four Big “I” members for embracing innovative technologies, bringing value to their customers and empowering their employees.

Throughout the year, the Big “I” and Independent Agent magazine have been hard at work, examining emerging market trends and helping you be there for your clients with the latest insights.

From artificial intelligence (AI)-driven operational shifts and dynamic climate modeling to heightened cyber and privacy risks, 2026 is shaping up to be a year of transformation for the insurance industry.

Here are highlights of recent and upcoming changes to state regulations about sick, family and medical leave.

WTW has agreed to buy the San Francisco-based broker Newfront, in a move to expand its high-growth reach in the U.S.

Charles Symington, Big “I” president & CEO, has once again been named among the top trade association lobbyists in the nation’s capital this year.

2025 is on track to be the lowest claim volume year in recent history, yet cost management remains critical as severity trends continue to increase, according to Verisk.