News

Clients place significant value on the human expertise offered by their independent insurance agent and have mixed feelings about their agent’s artificial intelligence (AI) use.

December looked at the 2025 Atlantic hurricane season, the impact of claims management on customer experience, state requirements for paid leave and time off. Plus, state regulations on artificial intelligence (AI) as well as a review of 2025’s top stories.

President Donald Trump issued an executive order that seeks to restrict states’ ability to regulate artificial intelligence (AI).

From artificial intelligence (AI)-driven operational shifts and dynamic climate modeling to heightened cyber and privacy risks, 2026 is shaping up to be a year of transformation for the insurance industry.

Articles examined the trend of expanding telematics data, strategies to prevent errors & omissions claims after a merger or acquisition, and how artificial intelligence (AI) can cause E&O exposures.

This year’s conference made one thing clear: artificial intelligence (AI) is no longer a buzzword—it’s becoming a daily tool reshaping how agencies quote, renew and serve clients.

September highlighted the impact of nuclear and thermonuclear verdicts on the commercial auto market, signs of improvement in the property & casualty industry, and the Big “I” welcoming Angela Ripley as the new chair.

The acquisition of Cytora, a U.K.-based digital risk processing company, will allow Applied to accelerate its vision of delivering a connected end-to-end policy lifecycle.

Despite artificial intelligence (AI) becoming increasingly integrated into independent insurance agencies, only 12% of agencies have a well-defined usage policy, according to Liberty Mutual.

This year’s conference continued to debunk the myth that technology will replace insurance agents, making it clear that agents are not becoming obsolete—they’re evolving.