J.D. Power and Big ‘I’ Release the 2025 Independent Agent Satisfaction Study
The study tracks agent sentiment across multiple categories, including ease of doing business, communication practices and claims handling.
News
Communication Key to Retaining Small Commercial Accounts as Premiums Rise
Small commercial customers are more likely than ever to consider moving their business to another insurer at renewal, according to J.D. Power.
Highest Value Auto Customers Most Likely to Shop
More than one-third of U.S. personal auto insurance customers are dissatisfied with their insurance and those with higher overall lifetime value profiles are most likely to leave, according to J.D. Power.
More Homeowners Shop for Coverage but Most Stay Put
A record 6.8% of all home insurance customers are actively shopping for new policies in 2024, yet only 2.2% of homeowners switched policies as a result.
Citizens Partners with EZLynx to Provide Homeowners Quotes in Florida
Through Citizens, more than 7,000 agents will receive no-cost access to the EZLynx Rating Engine to enable them to quote home and dwelling fire policies in Florida.
Ivans Expands Commercial Lines on Distribution Platform, Launches Book Roll Solution
Ivans Distribution Platform now supports 12 commercial lines with automated appetite assessment and digitized submissions and quoting.
