News

Clients place significant value on the human expertise offered by their independent insurance agent and have mixed feelings about their agent’s artificial intelligence (AI) use.

December looked at the 2025 Atlantic hurricane season, the impact of claims management on customer experience, state requirements for paid leave and time off. Plus, state regulations on artificial intelligence (AI) as well as a review of 2025’s top stories.

President Donald Trump issued an executive order that seeks to restrict states’ ability to regulate artificial intelligence (AI).

Liberty Mutual awarded four Big “I” members for embracing innovative technologies, bringing value to their customers and empowering their employees.

From artificial intelligence (AI)-driven operational shifts and dynamic climate modeling to heightened cyber and privacy risks, 2026 is shaping up to be a year of transformation for the insurance industry.

Articles examined the trend of expanding telematics data, strategies to prevent errors & omissions claims after a merger or acquisition, and how artificial intelligence (AI) can cause E&O exposures.

Lawsuits over how businesses collect and use data have surged, driven largely by aggressive plaintiff’s attorneys leveraging decades-old privacy laws in modern contexts.

This year’s conference made one thing clear: artificial intelligence (AI) is no longer a buzzword—it’s becoming a daily tool reshaping how agencies quote, renew and serve clients.

Although the NYDFS Cyber Regulations may not apply directly to your business, independent insurance agencies operating in other jurisdictions could still see impacts.

September highlighted the impact of nuclear and thermonuclear verdicts on the commercial auto market, signs of improvement in the property & casualty industry, and the Big “I” welcoming Angela Ripley as the new chair.