J.D. Power and Big ‘I’ Release the 2025 Independent Agent Satisfaction Study
The study tracks agent sentiment across multiple categories, including ease of doing business, communication practices and claims handling.

The study tracks agent sentiment across multiple categories, including ease of doing business, communication practices and claims handling.
The U.S. property & casualty insurance market is exhibiting mixed results in 2025, with personal auto on track to achieve profitability but homeowners and general liability segments continuing to experience losses.
In the second quarter of 2025, personal lines rates rose by 4.6% and commercial lines rates rose 2.8%.
While most homeowners are familiar with common risk areas and the technologies designed to mitigate them, relatively few have implemented these solutions in their own homes, according to The Hanover.
Roof repair and replacement cost value totaled nearly $31 billion in 2024, according to a report from Verisk.
Homeowners claims are taking longer to resolve than ever before with the average claim cycle time—from filing the claim to finished repairs—now 32.4 days, says J.D. Power.
Restaurants continue to experience significant challenges from increasing payroll costs, inflation and claims, according to a report from NEXT Insurance.
The disaster highlights just how alarmingly low flood insurance coverage is among Americans, particularly in areas that are farther from the coast.