Jim Schubert, CEO of Southern States Insurance in Alpharetta, Georgia, interviews Sarah Brown, president and CEO of Keller Brown Insurance Services in Shrewsbury, Pennsylvania, about perpetuating her parent’s independent insurance agency and how the pandemic altered the timeline.

Brown also explains how she helped transform their agency’s marketing from traditional media to 21st-century digital marketing. During the podcast, you’ll also learn about Brown’s philosophy of educating customers so they are empowered to make good insurance decisions, instead of just selling them policies.

Brown was the cover star for the October 2021 issue of Independent Agent magazine. Read her story here or check out the full issue online.