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Introverts vs. Extroverts: How to Keep All Staff Happy

Extensive research about effective working environments suggests that lighting, noise, color and even air quality can all affect employee productivity—and stimulate staff in different ways depending on whether they’re introverts or extroverts.
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Extensive research about effective working environments suggests that lighting, noise, color and even air quality can all affect employee productivity—and stimulate staff in different ways depending on whether they’re introverts or extroverts.

Leaders and staff could benefit immensely from creating an environment that serves both personality types. Here’s how to get started.

Lighting: Extroverts are not as affected by sensory stimulation, and therefore tend to tolerate bright light—a factor that may even energize them—while introverts do better with more subdued, indirect lighting. The best way to understand the effects of your office lighting on your employees is to try various kinds and check how they affect work.

Music: A study by Adrian Furnham and Anna Bradley from the Department of Psychology at the University College London found that depending on both the task and the temperament of the employee, listening to music while working can result in either better or worse performance. Extroverts tend to perform better with music—even something upbeat. By contrast, even low background music may be enough to cause introverts to lose focus and perform poorly.

Layout: Cubicles—possibly the last chance for an introvert to have privacy—are on the way out. Now, collaborative office spaces are making waves in open-plan office designs. But an optimal office layout design features both quiet and open spaces that give people the type of space necessary for the task at hand. A recent study by the design firm Gensler found both open-plan layouts and a lower cubicle setup could compromise some workers’ ability to concentrate and be productive, reporting that productivity is optimal when employees have a choice between quiet and collaborative spaces.

Privacy: If privacy by personal office is impractical for the company space, earplugs or even headphones can help dampen the surrounding noise. Another alternative? Research shows that telecommuting is almost an ideal work environment for an extrovert. Their quicker decision-making style thrives in a more volatile environment that requires managing the inevitable interruptions that result from looser rules at home.

But many employees may thrive in in-person work settings. When Yahoo CEO Marissa Mayer took the position in 2012, she quickly got the media’s attention by ending telecommuting for all 11,500 remote employees.

Mayer and the human resource team believed in-person interaction is still best for communicating—even for these high-knowledge workers. As the company forged new territory, email would not serve the purpose as effectively. Other changes included re-designing the office space to create a more collaborative atmosphere.

The decision to end telecommuting resulted from what Mayer learned at Google, based on innovation’s foundation of discovery, collaboration and fun. The more you research Mayer’s move, the more you find firms like Apple, Facebook, Zappos and more with data supporting how more interaction fosters faster decision-making and greater innovation.

Patricia Weber is an author, speaker and coach who runs a blog to help introverted employees navigate the workplace.

Taking It Seriously

The different workplace preferences between the introvert and extrovert are real. Ask yourself:

  • How has your belief or disbelief of introvert myths helped or hurt in your everyday business communication?
  • After determining the effects the myths have on you, what will you do differently going forward to enhance your business communication?
  • Whether you work at home or in an office, can you prioritize environmental factors that work to your benefit? —P.W.
  
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Monday, July 27, 2020
Recruiting, Hiring & Training