Innovation is arguably the corporate buzzword of the decade. Marketers have eroded its meaning through misuse and overuse; however, true innovation is no corporate cliché. It remains the driver of our marketplace and a key factor in the long-term success
ACORD and Notice of Cancellation; Condos, Binders and “Walls In” Coverage; CGL Fire Damage Legal Liability: Is It Obsolete?
We’ve all seen the news from the latest census. It is clear that the demographic makeup of the U.S. population has changed dramatically in the past 20 years, and it is certain that these changes will continue. Operating an insurance agency in our society
The debate surrounding health care reform—both before its passage in March 2010 and through the recent mid-term elections—has been riddled with hyperbole on both sides of the aisle. But there is no question that the legislation already has triggered subst
By: Volume 108, No. 3
At some agencies, strife between customer service representatives (CSRs) and producers is all in a day’s work. But angst among those who interact with customers most often can cause serious mistakes and widespread discontent—and that’s just the beginning.
It was noon, and the blustery wind riffled my overcoat like a sloppy pickpocket. I was marching the city streets after a doctor’s appointment when I came across a line of people that extended around the corner. Obviously something big was taking place, th
Almost no branding expert in America seems to know what a brand actually is. Branding is not about you. Branding is about them. This is a critical point that separates the real brands from the blowhards. This is the bell you want to ring in your end users
Last September, President Barack Obama signed a one-year extension of the National Flood Insurance Program (NFIP) into law. This year, with a new Congress that is focused on cost-cutting, getting another extension of this critical program is shaping up to
I was eating lunch with a co-worker when the restaurant’s cook came out and asked for our opinion on the new lunch special. While we gave mostly positive feedback, we also were very clear about the problems.