Magazine

The second session of the 113th Congress promises another packed legislative agenda with issues top of mind for the independent agency system.

Three sales gurus track the rapid evolution of the sales process—and what it means for independent agents.

Overcoming generation gaps is among the rewarding results of a rebranding initiative at this family-owned independent agency northeast of Pittsburgh.

Three years ago, at 22, Cameron (Cam) Winterburn became principal of a little independent agency in his native Tennessee when he became the exit strategy for two retiring owners. Today, he is building his agency without an established producer providing a

By: Volume 110, No. 12

What once looked like a cookie-cutter presence on the Internet is now a diverse array of informational, marketing and transactional media. The myriad of website functions have expanded exponentially, forcing agencies to upgrade their presence or risk seem

When Are “Completed Operations” Complete?; Business Auto Towing Coverage Without Endorsement?; Coverage A for Condo Policies

Delays, technical glitches, political squabbling and frustration from consumers and agents alike have colored the implementation of the Affordable Care Act (ACA), particularly over the last few months.

Statistics indicate that 42% of the time, someone “tipping off” an employer is the No. 1 way companies maintain ethics and prevent fraud. Most are amazed that the numbers are so high. But we often fail to realize that the person committing an ethical blun

What would you do if all of a sudden your clients and prospects told you they didn’t like the way you communicated or sold and serviced them? Would you tell them: “tough luck, that’s the way we’ve always done business and that’s how we are going to do it