Magazine

As boomers retire and millennials join the agency ranks, Generation X is taking the reins of the insurance industry—and offering the best of both worlds.

The actions of your customers throughout the buying process should spark your agency into action.

Two agency staffers debate the issue.

Giving your employees clear direction on what actions they should take or not take in certain situations is essential. But establishing standard operating procedures at your agency is not enough—you must also properly train every staff member on them.

Of any generation, millennials are the least likely to be engaged and the most likely to be actively disengaged with insurance companies.

In order to scale any business, leaders must be able to let go of a lot of the day-to-day details. If you can’t delegate, you may not reach your full potential.

Are your staff members dragging their feet into the office every day? Maybe they all hate their jobs. Or maybe, they’re just not having enough fun at the office.

A passion for excellence, integrity, resourcefulness and commitment to the community are the core values that have been driving Oswald for 125 years.

JMD Associates was born out of Hurricane Wilma, says Felice Souliotis, a former educator who joined her husband’s insurance agency in 2010.

The #MeToo movement is already having an impact on the EPLI market. But the ripple effects of the viral campaign will reach far and wide, putting directors & officers squarely in the crosshairs as well.