williamjones

New consumer demands and expectations call for changes to keep up, stay relevant and close more sales. Here are five strategies that can help.

Every business is impacted by environmental exposures, but less than 15% of licensed insurance professionals are actively selling environmental insurance. Partnering with business professionals like attorneys, accountants and more can help you take advant

After starting her insurance career as a receptionist, Annie Johnson quickly moved up the ranks as a CSR and later joined The Hanover as a direct sales agent—until she and her husband decided they wanted to move back to Alaska and open an agency in their

By: Volume 115, No. 3

Errors & omissions protection or agency growth? They’re not mutually exclusive.

Stick to procedure to avoid the errors & omissions pitfalls of everyday agency operations.

If your agency website is collecting dust, it could be exposing your business to errors & omissions claims—and even fines. To avoid the potential E&O fallout, ask the following questions about your agency website.

Three-quarters of Americans don’t currently have long-term care insurance. As an agent, how do you make a coverage seem relevant to a client when the need doesn’t exist yet?

The more your team members rationalize poor service, the more they’ll cost your organization in trust equity.

Just as the last generation of robots largely replaced assembly-line workers, and the current one is on the cusp of overtaking the service sector, tomorrow’s robots will perform at least some of the white-collar work humans are currently responsible for.