williamjones

Language breakdowns among independent agents tend to occur when there is inconsistency in how language is applied internally and externally.

Marrissa Winkelman entered the world of insurance in 2012 when she started as the receptionist at Webb Insurance. Understanding quickly that the position wasn’t the right fit for her, she moved to the back office, where she focused on insurance and working her way up.

It’s essential to create and maintain healthy boundaries. These clear expectations not only support your well-being but also enhance client service.

To address the talent shortage, here are five successful, replicable strategies already in motion to recruit the next wave of insurance talent in 2026 and beyond.

Before Susan Erickson took the helm of her insurance agency, she was busy weathering the waves of the commercial fishing industry.

Will Canterbury is an entrepreneur in the truest sense. From running a lawn care business to pursuing a music career to selling furniture, Canterbury has done it all.

Every agency has its own “unwritten rules”: those lessons, bits of wisdom or do’s and don’ts that may not show up in trainings or be written down anywhere but make all the difference in running a successful business

Independent Agent magazine speaks with an agent from each revenue category about their experiences with the Best Practices Study and how their business operates.

Employee burnout takes a toll on health, productivity and ultimately an agency’s bottom line.

Coming from a family of insurance people, Dallas Ross always knew that she wanted to be in insurance.