williamjones

The leaders who excel in the age of artificial intelligence (AI) will be those who lean harder into the human touch when it matters most.

Trying to use AI on top of disorganized, outdated or unreliable data doesn’t create efficiencies, it creates more work. However, AI isn’t the problem. The problem is that you skipped a step.

There are hundreds of clever ways that independent agency professionals across the country are investing the regained time. Across them all, one thing is clear: The extra hour is always time well spent.

Agencies that embrace technology have the ability and opportunity to handle larger and more complex accounts and, ultimately, secure larger premiums.

Midsize companies are often targets due to having lower budgets for cybersecurity than their larger counterparts. This, coupled with fewer and outdated IT resources, makes the likelihood of a cyber attack higher.

Running your agency is a lot like being the coach of a sports team. It’s about strategically selecting the right tools and teammates to position your agency for success.

Typically, a phishing email will ask you to click a link, respond with sensitive information or open a file.

From the long-lasting impact of the pandemic to the turmoil of the hard market, personal lines consumer preferences are shifting. Here’s how independent agents can keep up.

Here are four ways that adopting a digital payments solution can improve customer experience.

When Michelle O’Connor and her husband started their insurance agency 25 years ago, they knew from the very beginning that joining the Independent Insurance Agents of North Carolina was a must.