williamjones

The COO works in partnership with peers to set the vision and direction, but also ensures the vision becomes a reality by aligning people, processes and performance.

Every agency has its own “unwritten rules”: those lessons, bits of wisdom or do’s and don’ts that may not show up in trainings or be written down anywhere but make all the difference in running a successful business

Independent Agent magazine speaks with an agent from each revenue category about their experiences with the Best Practices Study and how their business operates.

Employee burnout takes a toll on health, productivity and ultimately an agency’s bottom line.

In April, the Big “I” Diversity Council hosted the Inclusive Agency Roundtable, which brought together independent agents, company partners and industry leaders to discuss actionable strategies for creating more inclusive agencies.

Angela Ripley, president of VW Brown Insurance in Columbia, Maryland, brings two decades of agency leadership, eight acquisitions and a passion for mentorship and inclusion to the role of Big “I” chair.

On this Agency Nation Radio episode, Courtney Jacobs, owner of Insurance Done Right (IDR) in Biloxi, Mississippi, discusses the complexities of business on the Gulf Coast while also serving in the Air National Guard.

An independent agency valuation is the key to determining your agency value, and can also help you understand what levers you can pull to increase value over time.

Born and raised on the Mississippi Gulf Coast, Courtney Jacobs began her career as a financial adviser.

Young independent agents discuss how they got their start in the industry, what excites them about its evolution and the valuable lessons they’ve learned from the mentors who have guided their growth.