Last year, Scott Gray was honored with the Barney Burns award at the 2025 Big “I” Legislative Conference for his dedication, passion and leadership in government advocacy for the independent insurance agency system.
Who really owns that data once it’s stored in a vendor’s system? What happens if an agency decides to switch platforms? And can agents freely connect their data across tools to build the client experience they want, or are they locked into whatever their vendor dictates?
Is a verbal response acceptable or is there a formal way an agency needs to document proof of consent prior to texting?
Companies entrusted with its customers’ financial data are shifting their messaging to emphasize the steps they are taking to ensure the safety of that data.
In the face of a cyberattack, agents and brokers are presented with a double-edged sword: business interruption costs and reputation loss on one side, and regulatory requirements on the other.
