Magazine

Training CSRs to service — and sell — can mean more revenue.

Large budgets are set aside in many organizations for the purpose of designing creative advertising campaigns and exquisite packaging that make enthusiastic and seductive promises of the benefits and value of purchasing the company’s products and/or servi

Last month, Reps. David Scott (D-GA) and Geoff Davis (R-KY) introduced H.R.5611, the National Association of Registered Agents and Brokers (NARAB)Reform Act, commonly known as NARAB II. The introduction of this bipartisan legislation by Reps. Scott and Da

Death be not proud, nor pretty. My parrot, Mr. Peepers, passed gas then passed away, somersaulting off the swinging perch and sticking his final landing atop the comics lining the bottom of his cage—on Garfield no less. I stared in disbelief at the cag

I recall with trepidation the first midterm I ever received. It was Chemistry 102—winter quarter of my sophomore year. The first frightening experience was when our house scholarship chair handed the papers out during a house meeting. Receiving such a pro

Independent agents are becoming more and more captive to technology every day. They don’t realize they have lost touch with their insured…

By: Volume 105, No. 3

Dan Hurley is an experienced massager of his agency’s business mix. In the face of Massachusetts’ deep recession in the late ’80s, the owner of Dan Hurley Insurance in Danvers, Mass., successfully shifted his market mix from 100% commercial lines to major

The shooting of innocent civilians at a shopping mall brought two quick questions to the VU “Ask an Expert” service. The entire mall was closed for two to three days during peak holiday season and one or more stores were closed for two weeks, not reopenin

Walking down a crowded street on an overcast Saturday afternoon, I spotted my old friend Hal standing in front of a travel agency. Promotional posters filled the window before him, advertising cruises to tropical islands where white sand beaches stretched