Magazine

Leadership and Branding: The Role of the CEO

A recent report by Goldman Sachs discussed the coming of age of the Asian century. The report analyzed the impending domination of China and India as economic and technological powerhouses in the global scene.

Be as Resilient as a Rubber Band

Schedules have changed, messages from angry customers and a text from a daughter or son who needs the homework that was sitting on the kitchen table. The problems can feel overwhelming and ruin your day and mood, which can affect those around you and your

Model Mayhem

Catastrophe modeler Risk Management Solutions surprised the industry last February with the release of Version 11 of its Atlantic Hurricane Model. Unlike RMS’s previous versions—and the models of other data crunchers like AIR and Eqecat—Version 11 posited

Family Ties to Main Street

Buying out your parents in your family-run agency? Check. Making relationships with siblings and in-laws work to run a business? Check. Trying to grow a small town, Main Street agency in a difficult economy? Check. New Big “I” Chairman Mike Donohoe has be

The Volunteer Spirit Within

As I prepare for my year leading IIABA as chairman, I have been spending a lot of time reflecting on why my volunteer work has become such a significant part of my life. I can’t tell you how many times I’ve been asked, “So why do you do this stuff?” or “W

Agents Step Up for InsurPac

As the legislative year winds down, the cyclical world of politics dictates that the election season will soon escalate into full-swing.

Reclaiming Customer Service—and Reclaiming Personal Lines

A presentation in late 2010 by Robert Hartwig, president of the Insurance Information Institute, included a passage indicating the historic percentage of the personal lines market written through the independent agency system. The graph is rather dismal,

Creating Rapport in Under 30 Seconds

We all know the power of first impressions. How people perceive us during the first few seconds of an encounter has a major influence on whether they will trust us, be attracted to us and our brand. To create a positive first impression, we need to know h

Filters

    become a member Join the Big "I" Today.