Magazine

Soon, Gen Y will control 50% of the workforce. Given that one of the most time-consuming and often expensive things we do is recruit good people, the last thing we want is to lose them.

When’s the last time you took stock of your agency’s website? Whether your website is in need of a check-up or a full-blown makeover, here are five things every agency website needs.

Community service is a calling for Lipscomb & Pitts. In 2005, the agency began hosting a speaker series with the Breakfast Club of America. When the national franchise dissolved in 2007, Lipscomb & Pitts bought local rights, seizing the opportunity to res

J. Alan Johnson has earned big rewards from his commitment to education: The Johnson Agency has been the smallest agency to earn the Best Practices designation for the last eight years running.

By: Volume 112, No. 7

How can agencies keep a lid on costs without tipping the customer service scales? What should you cut and what should you keep—and why?

The sharing economy might be here to stay—and as it expands, it’s exposing major coverage gaps. Can insurers fill them quickly enough?

Though the vast majority of the language contained in these two policies may be identical, subtle differences can lead to very different outcomes. And take it from an E&O professional: They’re not all good.

This year, more than 110,000 California Public Employees’ Retirement System long-term care insurance policyholders will endure 85% premium increases. And virtually all major LTCi carriers have sought similar significant rate increases.

There are two times when a salesperson stops practicing the basics in sales: when things are going poorly and when things are going well.