williamjones

In insurance, acquiring a new customer can be much more expensive than retaining one. If your agency suffers from a high customer churn rate, that means your profits will be eaten up by the cost of replacing them.

By: Volume 116, No. 2

Whether it’s the absence of an important word, line or sentence from the policy, or a seemingly innocuous shift in the location of a definition or coverage item, here are four scenarios in which “lookalike” nonstandard policies could contain dangerous gap

Independent agent Marty Clark spends ample time getting to know his customers’ business operations because, when offering general liability coverage, “it’s not OK to assume you know their risks,” he says.

For no additional premium, Midland National Life Insurance Company expanded the scope of its Premier Term life insurance product by adding accelerated death benefit endorsements for critical, chronic and terminal illness.

Overwhelmed by the wealth of data in the Best Practices Study? Focusing on these valuable metrics can help your agency thrive in 2019 and beyond.

As 20th-century writer and philosopher George Santayana famously declared, “Those who cannot remember the past are condemned to repeat it.” No argument here. Insurance underwriters and claim managers share the conviction that the surest way to predict the

As temperatures plummet during the winter months, Jack Frost looms large for businesses in industries ranging from construction to hospitality.

Why do so many meetings with prospects fizzle out and go nowhere? The key to getting prospects to buy what you’re selling starts with getting them to buy you.

Fleet managers around the U.S. are doing everything they can to get a handle on costs and technological developments in the trucking sector. As your agency looks ahead to 2020, here are two trends to discuss with your trucking insureds.