williamjones

From the Front Lines: RVs

Over the past several years, independent agent Nick Pembroke watched the RV market perform well. “The economy has bounced back and people have felt like they have the money to invest in these kinds of things,” he says. “It’s kind of a bonanza for our agen

3 Ways to Boost Customer Retention

If you want your agency to be a success, making customer acquisition your top priority is a mistake. Customer retention is a far more profitable priority.

Turn the Page: 3 Steps Toward Becoming a Paperless Agency

The reasons for dumping paper are clear: It wastes money, slows down processes and diverts time away from generating new business. But if you’re confused about how to ring in the changes, start by taking these three easy steps.

From the Front Lines: Flood

Flood insurance is vital to the New Jersey communities independent agent Jeffrey Wyrsch serves. But “ongoing changes to the NFIP, along with the emerging private flood marketplace, create new challenges on a regular basis,” he says.

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