Magazine

Why do some agencies pass up the opportunity for additional revenue—and the opportunity to further serve their clients—when it comes to offering group employee benefits?

When pursuing diverse talent, taking new approaches to the recruiting process will help you be successful in finding candidates in places that you haven’t considered before.

​Joining an organization is a stressful period for anyone, but particularly so if you’re in a senior leadership position.

As the national director for the Insurors of Tennessee, Cindi Gresham’s career path demonstrates how a typist with ambition and drive can have a successful and rewarding insurance career.

With the rise of InsurTech, insurance is undergoing an unprecedented digital transformation. Websites and apps now rule the sector, and with this shift comes both opportunities and challenges. As digital platforms play a bigger role in the industry, user

As COVID-19 continues to wreak havoc on the economy, 2022 will be a challenging year to find and keep workers. Build a successful hiring and retention strategy with these five tips.

When it comes to client service skills, the focus is always on helping others. As long as you’re compassionate and wish to make a real impact, you’re already on the right track. However, as anyone who works in client service or customer service knows, it’

Coaches far too often have the wrong assumptions about how ride-along coaching works. Here are six ways to make your sales coaching more effective.

As more offices reopen and employees are being asked to return to the office, agents can play a pivotal role in helping clients avoid employment practices liability insurance (EPLI) claims.

HSB Home Cyber Protection™ adds cyber insurance coverage to homeowners and renters insurance policies.