Have you ever looked at a policy form and wondered where all the coverage, exclusions and conditions came from? Would it surprise you to know that many policy provisions originated from agents like you? One of the Big “I”’s best kept secrets is technical
At the airport, on my way to see my sister in Los Angeles, I got upgraded…well, sort of. “Sir,” said the airline employee, her gum popping like a rusted machine gun. “We have half a seat open in first class. Would you like it for free?” “Free? Yes!” I s
Many agents these days are fearful about the nationalization of health care in this country. And not in the “sky is falling” sense. I asked three people, whom I respect, to offer an opinion of what the health insurance industry will look like in five yea
By: Volume 106, No. 6
In a tough economy, smart prospecting makes all the difference.
One of my best customers and dear friend was recently asked to speak to the graduating class of Weber State University in Ogden, Utah. But he was conflicted about what to tell graduates as they prepared to enter the job market at a time when unemployment
Since summer is here in most parts of the country, now is a good time to look at exposures that arise during this time of year. One such exposure involves marine activities, specifically exposures and coverages (or lack thereof) when renting watercraft. I
I basically grew up in the office of an independent insurance agent. My mom was the secretary and receptionist for a successful agent in Seymour, Ind. During my time there, I learned a great deal about the importance of essential values like integrity and
The Big “I” put out the call and hundreds of agents answered by coming to Washington, D.C. to lobby members of Congress and their staffs on pressing issues that directly impact the independent agency system…
Recently, I saw one of the people from our claims team at American Collectors Insurance in our reception area. She was listening to a customer, whose manner was somber. I thought, “What has caused this man to drive here to talk face-to-face with a claims