Magazine

Many agencies have traditionally maintained a division between sales and service roles. But is that the most effective use of your staff’s time and skills? It might be time to rewrite the agency playbook.

Many people still rely on voicemail for communication purposes. But chances are, your salespeople aren’t maximizing the potential of this old-school tool. Here’s how to get their phone call strategy on the right track.

Swiss Re Corporate Solutions has found that the following three issues are the most common causes of E&O claims arising from placing workers comp coverage: location, premium and time.

Communicating regularly, sharing the same values, having a strong personal connection—these are all key parts of a healthy professional relationship. But they pale in comparison to the basis of all relationships: trust.

Extensive research about effective working environments suggests that lighting, noise, color and even air quality can all affect employee productivity—and stimulate staff in different ways depending on whether they’re introverts or extroverts.

In the decade since Hurricane Katrina, Eagan Insurance has prospered as New Orleans rebuilds. With locations in Metairie, LaPlace and Covington, Louisiana, the agency is currently scouting a fourth location in Baton Rouge.

Blogger, book author and self-proclaimed “restless man” Tim Leman leads an award-winning, 100% employee-owned Best Practices insurance broker and risk management firm with offices in Fort Wayne, Indianapolis, Plymouth and South Bend, Indiana.

By: Volume 112, No. 12

To keep pace with a rapidly changing customer base, agencies have to look and feel like the clients they want to attract.

The property-casualty insurance market has historically faced extreme swings in pricing, availability and coverage conditions. But the volatility seems to have subsided. Is the shift permanent?